Privacy Policy

Last updated: 19 September 2026

Queen Forever (“we”, “us”, “our”) operates the website www.queenforever.com.au and related online marketing for Queen Forever live shows in Australia and overseas.

This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, contact us, interact with our social media or ads, or buy tickets to our shows.

We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth) where that Act applies.

1. Who we are

Website: https://www.queenforever.com.au
Privacy / contact email: tours@queenforever.com.au

2. What we collect

Depending on how you interact with us, we may collect:

  • Identity and contact details (for example name, email address, phone number) when you contact us or submit a form
  • Booking and event details when you enquire about or attend a show (ticket purchases are usually handled by third-party ticketing providers — see below)
  • Technical and usage data such as IP address, device/browser type, pages viewed, and approximate location derived from IP
  • Marketing and advertising data such as ad interactions, cookie/pixel identifiers, and conversion events used to measure and improve our advertising
  • Social media information if you interact with our Facebook, Instagram, or other pages (subject to those platforms’ policies)

We do not usually ask for sensitive information. Please do not send sensitive information unless we expressly request it for a specific purpose.

3. How we collect information

We collect information:

  • Directly from you (forms, email, phone, social messages)
  • Automatically via cookies, pixels, and similar technologies on our website and ads
  • From ticketing, venue, and promotional partners when they share information needed to run a show or campaign
  • From Meta Platforms and other advertising partners when you see or interact with our ads

4. Why we use personal information

We use personal information to:

  • Operate and improve our website
  • Respond to enquiries and provide customer support
  • Promote Queen Forever shows and related news
  • Run, measure, and improve online advertising (including Meta/Facebook and Instagram ads)
  • Analyse website and campaign performance
  • Meet legal, accounting, and security obligations

5. Tickets and third-party providers

Ticket sales for Queen Forever shows are typically processed by independent ticketing platforms and/or venues (for example Oztix, Ticketsearch, or a venue’s own system). When you buy tickets, that provider’s privacy policy and terms apply to the purchase. We may receive limited reporting (such as sales totals or aggregate performance) and, where permitted, information needed for show operations or marketing attribution.

6. Cookies, pixels, and Meta advertising

Our website and ads may use cookies and similar technologies, including the Meta Pixel, to:

  • Understand how visitors use our site
  • Measure ad performance (for example page views, checkouts, or purchases where those events are configured)
  • Deliver and improve ads on Meta platforms

Meta may receive hashed or device identifiers and event data according to Meta’s terms. You can manage ad preferences in your Meta account settings and control cookies via your browser. Blocking cookies may limit some site or ad features.

7. Who we share information with

We may share personal information with:

  • Service providers who help us run the website, email, hosting, analytics, and advertising
  • Meta Platforms and other advertising/analytics partners for the purposes above
  • Ticketing partners, venues, promoters, and booking agents where needed for a show
  • Professional advisers and authorities where required by law

We do not sell your personal information.

8. Overseas disclosure

Some providers (including Meta and cloud/hosting services) may store or process information outside Australia. Where we disclose personal information overseas, we take reasonable steps to ensure it is handled appropriately.

9. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. No online transmission or storage method is completely secure.

10. How long we keep information

We keep personal information only as long as needed for the purposes above, or as required by law. We then delete or de-identify it where practicable.

11. Your rights

You may request access to, or correction of, personal information we hold about you. You may also opt out of marketing emails using the unsubscribe link (where provided) or by contacting us. To complain about our privacy practices, contact us first. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au

12. Children

Our website and marketing are aimed at a general audience for live music events. We do not knowingly collect personal information from children for marketing purposes.

13. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date will change when we do. Continued use of the site after changes means you accept the updated policy.

14. Contact

Questions about this Privacy Policy or our privacy practices:
Email: tours@queenforever.com.au
Web: https://www.queenforever.com.au/contact/